$100M May End Northern Tier’s ‘Absolute Nightmare’ With Frontier

A proposed $100 million settlement in the Northern Tier to offer service upgrades and consumer refunds for low-quality phone and internet service may soon move forward. A panel of administrative judges recommended that the Pennsylvania Public Utility Commission accept the settlement, avoiding litigation and compelling Frontier to invest in its rural infrastructure. The $100 million settlement should be accepted by the PUC “in its entirety and without modification,” Administrative Law Judges Steven Haas and John Coogan wrote in their initial decision. Longstanding customer complaints prompted an investigation in January 2023 after state legislations received hundreds of complaints and tired of serving as an unofficial customer service office.