Insurers Claim State Study on Increased Claims Complaints Is ‘Misplaced’

Insurance advocacy groups in Washington state are pushing back against a new study released by the Office of the Insurance Commissioner highlighting the recent increase in insurance claim complaints. According to the OIC, its Consumer Advocacy Program received 467 complaints in April 2023 compared to the average of 287 per month. As of May, claim handling issues were documented in over 80% of all complaint reasons.